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5:30pm Monday

  1. 5:30pmYou close
  2. 7:42pmA call
  3. 7:43pmBooked
  4. WedReminder
  5. Thu 7amOn the wall
  6. Thu 9amTeam in

Keep booking jobs after the workshop closes

LMG answers the phone when nobody else can, puts the booking straight into your workshop system, sends the service reminders and puts the week's numbers on the workshop TV. We set it all up for you.

Book a walkthrough Skip the story

More on the Portal ↓

Voice AI

Someone rings about a service, and Voice AI picks up

It tells the caller it's an AI, asks about the car and offers times from your diary, using the script you've set.

Otherwise that call goes to voicemail, and they ring the next workshop on Google.

Ask about Voice AI
Questions about Voice AI
Can Voice AI take calls and make them?
Both. Incoming calls follow the script you choose for that number. Outgoing calls can be one-off or part of a campaign, and only go out during the hours you set.
What happens when Voice AI can't help?
It takes a message or flags the call for a callback, depending on how you've set it up. Every call is logged with a transcript and what happened. It can't transfer a live call to a person yet.
Are calls recorded?
Voice AI keeps a written transcript of every call and what came of it. It doesn't keep audio recordings.
Which languages does Voice AI speak?
English, with Australian and US voices.

Live call, 0491 570 156Riverside Auto, Monday 7:42pm, after hours00:48

Voice AIThanks. I've got a 2019 Corolla for Sam Taylor. Is that you?

SamThat's me.

Voice AII can do Thursday at 9am or Friday at 1pm. Which suits?

Booked Corolla service, Thursday 9:00am. SMS sent.

Calls last night
14
Booked
9
Missed
0
CallsEvery call has a transcript
TimeCallerWhat happenedLength
7:42pm0491 570 156Booking made1m 20s
6:15pm0491 570 158Callback requested56s
5:58pm0491 570 313Booking made1m 42s
5:41pm0491 570 207Message taken48s
After-hours scriptYour words. Change it any time.
  1. Say it's an AI"I'm Riverside Auto's AI assistant."
  2. Ask about the carMake, model and rego
  3. Offer times from the diaryOnly slots that are free
  4. Confirm by SMSOr take a message for the morning
Answers
After 5:30pm and weekends
Voice
Australian, warm
Keeps
A transcript of every call
Status
Live on 1 number

DataBridge

The booking lands in your workshop system

DataBridge links LMG to the software you already use, so the phone answering, reminders and reports all work from the same customer records.

Nobody has to type it in again in the morning, and the two systems don't drift apart.

Ask about DataBridge
Questions about DataBridge
Which systems can you connect?
Workshop management systems, CRMs, Google Analytics and common databases. Tell us what you use and we'll confirm it before you commit to anything.
How often does data update?
It depends on the system. Some sync every few minutes, others once a day.

Your systems

LMG

Workshop systemNew booking

CRMUpdated 1m ago

Customer listSynced 5m ago

Website analyticsDaily

Voice AI

Campaign Builder

Dash

LMG Portal

Sam changed their mobile numberUpdated once. DataBridge passed it on to everything else.
Sam Taylor2019 Toyota Corolla0491 570 1100491 570 156
  • Workshop systemUpdated
  • CRMUpdated
  • Voice AINew number
  • RemindersNew number
Customers
4,165
In sync
Vehicles
5,593
In sync
Changes today
212
All logged
Recent activityWho changed what, and when
TimeRecordChangeBy
7:43pmBooking, Sam TaylorCreatedVoice AI
7:43pmReminder, Sam TaylorStoppedCampaign Builder
6:15pmCustomer, Jordan LeeUpdatedWorkshop system
5:58pmConsent, Alex NguyenSMS offCustomer reply

Campaign Builder

On Wednesday, the service reminder sends itself

Choose who to contact from your own customer list and set the steps once. When a customer books, they drop out of the campaign.

Nobody has to remember to send it, so it goes out every time.

Ask about Campaign Builder
Questions about Campaign Builder
Which channels can a campaign use?
Email, SMS and phone calls from Voice AI. A step can also be a task for someone on your team, like a personal follow-up call. Each step can go out on a set day and time.
How are opt-outs handled?
Every email has a one-click unsubscribe and every SMS ends with "Reply STOP to opt out". Voice AI only calls customers who have agreed to be called. When someone opts out of a channel, it stops straight away.

Service due in 30 daysRunning

SMS, then email, then a Voice AI call

Sent
398
Opened
54%
Booked
61
  • Day 0, SMS
  • Day 3, email
  • Day 7, Voice AI call

Riverside Auto

Hi Sam, your Corolla's due for a service. Pick a time: rvsd.au/b/8k2

rvsd.au/b/8k2

Book your serviceThu 8:30Thu 9:00Fri 1:30Confirm booking

Thanks Sam, you're booked in for Thursday 9:00am.

CampaignsNew campaign

Service due in 30 daysRunning

Email, SMS, Voice AI call

Sent
398
Opened
54%
Booked
61

Tyre rotation follow-upRunning

SMS

Sent
126
Clicked
31%
Booked
22

83 jobs booked from reminders this month, with nobody sending them by hand

Who gets itFrom your customer list
  • WhereLast service more than 11 months ago
  • AndHas a mobile number
  • SkipAnyone already booked in

Sam, Jordan, Alex and 409 more412

  • Opt-outs left out
  • New customers join as they qualify
The steps
  1. Day 0EmailYour service is coming upSent
  2. Day 3SMS with a booking linkWeekdays, 9am to 5pmSending
  3. Day 7Voice AI callOnly if they agreed to callsWaiting
  4. Day 10Task for the front deskA personal callWaiting

Sam's phone

Hi Sam, your Corolla is due for a service. Book a time here: rvsd.au/b/8k2Riverside Auto

Thanks Sam, you're booked in for Thursday 9:00am.Riverside Auto

Sam booked, so the rest stop

Dash

Thursday's numbers are on the TV before you open

Dash brings together the numbers from everything DataBridge connects, like your workshop system, CRM, website and spreadsheets. Build a report on any question, then keep it on your screen or on the workshop TV.

Ask which reminders turned into paid jobs, and what they were worth. No single system can tell you that on its own.

Ask about Dash
Questions about Dash
What can Dash report on?
Anything in the systems DataBridge connects: databases, cloud apps and spreadsheets. Dash can combine them, so one report can use your bookings, invoices and campaigns together.
How do we put a dashboard on a TV?
Open Dash in the TV's browser and it shows a short code. Approve that code from your computer and the boards come up. You can rotate several boards and set the hours the TV shows them.
How up to date are the numbers?
Every minute by default. You can make each board refresh faster or slower.
Can we share a dashboard outside the team?
Yes. Send a password-protected link that expires when you choose, and switch it off any time.

Workshop overviewThursday 7:02am, live

Calls after hours
14
Booked by Voice AI
9
From reminders
23
Bays booked
6 / 8
BoardsNew board
  • Workshop overviewOn the workshop TV
  • Front desk todayCalls, bookings, callbacks
  • RemindersWhat campaigns booked
  • Refreshes every minute
  • Share with a password
  • Built from your own data

Reminders this monthRiverside Auto, 7:02am

Reminders sent
524
Jobs booked
83
Booked from a reminder
16%

Next: Front desk today

The workshop TV turns through your boards from 7am, all day.

LMG Portal

At 9am, the team signs in at one place

Everyone uses their Microsoft or Google work account to get into every module. You choose who sees what, and add modules when you're ready.

So the front desk can see the calls without seeing the takings.

Ask about LMG Portal

LMGRiverside Auto JS

THURSDAY 9:00AMMorning, Jess

  • Voice AI14 calls overnight, 9 booked
  • DataBridgeAll systems in sync
  • Campaign Builder3 campaigns running
  • DashLive on the workshop TV
Team accessRiverside Auto
WhoVoice AIDataBridgeCampaignsDash
JessOwner✓Yes✓Yes✓Yes✓Yes
PriyaFront desk✓Yes–No–No✓Yes
MiaMarketing–No–No✓Yes✓Yes
TomWorkshop–No–No–No✓Yes

Priya sees the calls, not the takings

One sign-in opens

  • Voice AI
  • DataBridge
  • Campaign Builder
  • Dash

When someone leaves, switch off one account and they're out of everything.

What changes for each person

The repeat jobs come off people's lists, so the day goes on customers and cars.

The owner
You can see how the month is tracking without asking anyone, and what each reminder campaign brought in. You also decide who on the team can see what.
The front desk
The phone stops competing with the customer at the counter. Voice AI takes the overflow and the after-hours calls, and every call comes with a transcript you can read later.
The workshop floor
The day's bookings are on the TV when you walk in, and nobody has to re-type a job from one system into another.
Whoever does the marketing
You set up a reminder once, with email, SMS and phone steps, and it keeps running. Unsubscribes and STOP replies are handled for you.

We use it ourselves

We built LMG for Megabus and ASA Automotive Systems first. Both run on it every day.

MegabusASA Automotive Systems

  • Voice AI tells every caller it's an AI before it says anything else.
  • Every email has an unsubscribe link and every SMS takes a STOP reply. Opt-outs apply straight away.
  • Your customer data is kept apart from every other business's.
  • You choose which modules each person on your team can open.

Getting started

  1. Book a walkthroughTell us a little about your workshop. Someone from our team will contact you to arrange a time and show you LMG working on your own data.
  2. We set it upWe connect your systems and create your portal. There's nothing to install.
  3. Start with one moduleTurn on the module you need most and add the others when you're ready.

Pricing depends on which modules you use. You'll get a quote after the walkthrough.

Book a walkthrough

Questions

If yours isn't here, ask us in the walkthrough.

What is LMG?

LMG is software for workshops, made up of modules you switch on as you need them. Voice AI answers and makes phone calls, DataBridge links LMG to the systems you already use, Campaign Builder sends reminders by email, SMS and phone, and Dash shows your numbers on a screen in the workshop. Your team uses all of them from one portal.

How do we get started?

Book a walkthrough. We connect your systems, set up your portal and switch on the modules you want. You can't sign up online; we do the setup with you.

How much does it cost?

It depends on which modules you use. We'll give you a quote after the walkthrough, once we know what your workshop needs.

Will callers know they're talking to an AI?

Yes. Voice AI says it's an AI before anything else on every call, and you can't turn that off. It also won't ask for card, bank or password details, or give legal, medical or financial advice.

Do we need to install anything?

No. LMG runs in the browser, and we set up the connections to your systems with you.

Where is our data stored?

Your data is kept apart from every other business's. We'll show you where it's hosted during the walkthrough.

Who can see what?

You decide. Give each person a role, and the role sets which modules they can open. For example, your front desk can read call transcripts without seeing your sales figures.

How does my team sign in?

With the Microsoft or Google work account they already have. Each person only sees the modules you give them.

Questions about a single module are in the story above: AI calls, integrations, marketing and dashboards.

5:30pm, Tonight

Tonight's calls could be Thursday's jobs.

Tell us about your workshop and we'll show you how LMG would handle your calls, bookings and reminders, using your own data. Someone from our team will be in touch to arrange it.

Step 1 of 2About you

Next you'll pick the modules you're interested in. Phone number is optional.